ARDOTOOLS

Contact

One address, read by the person who built the tools. Broken behaviour, wrong arithmetic, a stale fee, an accessibility problem, or a tool that ought to exist — all of it is worth writing about.

Write to

hello@ardotools.com

There is no contact form on this page, and that is not an oversight. A form needs a server to receive what you type, and this site does not have one — the same decision that keeps your files in your browser also means there is nothing here to accept a POST. Your mail client already does the job, and it leaves you holding a copy of what you sent.

Written to by a person, read by a person. Not an automated inbox.

What makes a report easy to act on

  1. Which page

    The full address of the tool, copied from the URL bar. Several calculators look alike on the home page, and the wrong one sends me hunting through the right-looking code.

  2. What you did and what happened

    The numbers or text you put in, what came out, and what you expected instead. A figure that looks wrong is much faster to chase with the exact inputs that produced it than with a description of them.

  3. Browser and device

    Chrome on Windows, Safari on an iPhone, Firefox on a Mac. Most bugs that survive testing survive it because they only happen in one engine, so this is usually the line that finds them.

Worth writing about

A tool that does nothing

You press the button and no result appears. This is the most important kind of report and the easiest to miss from my side, because a page can look perfectly fine while its script is dead.

A rate that has moved

The fee calculators quote published prices with the date they were checked. Processors change them. If one is out of date, saying so fixes it for everyone who arrives after you.

Something unusable

Text you cannot read, a control your screen reader skips, a target too small to hit, a page that traps keyboard focus. These are defects here, not requests.

A tool that should exist

Especially if you currently do the job by uploading a file somewhere you would rather not. That is the shape of problem this site is for.

Questions

How quickly will you reply?
I read everything that arrives. I answer what I can, and I would rather say that plainly than print a response time I cannot keep — this is one person, not a support desk. Reports of a broken tool go to the front of the queue, because they affect everyone who lands on that page, not just the person who wrote in.
Can you recover a file I lost?
No, and it is worth being clear about why. The tools never receive your files, so there is no copy on any server for me to look up, restore or send back. If you closed the tab before saving the result, it is gone — the same property that makes the site private makes it unable to help here. The privacy page sets out exactly what is and is not kept.
I think a calculation is wrong.
Send the inputs. Fee arithmetic in particular has a result that looks wrong but is not: working out what to charge in order to receive a target amount is a division, not an addition, so the figure is always higher than the target plus the fee. If that is not the case, it is a bug and I want it.
Can I suggest a tool?
Yes, and useful suggestions tend to describe the job rather than the tool — what you are trying to work out, how you do it now, and what makes the current way irritating. Anything that needs to store your work, send mail on your behalf or talk to a service with your credentials is out of scope: those need a server, and this site deliberately does not have one.
I found a security problem.
Write to the same address and say so in the subject line. There is no user data and no database to breach here, but a static site can still ship a flaw worth fixing quickly — a mishandled input, a header that should be stricter. Please describe it privately first rather than publishing it.
Press, reuse or licensing.
Same address. Say what you want to do and I will answer rather than send you to a form.
Are you selling anything?
No, so there is nothing to un-subscribe from. Writing here does not add you to a list, and there is no list to add you to. If you would like to know what the project is and how it pays for itself, that is on the about page.